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Getting Started

When does my first delivery arrive after I sign up?

· By Colm Farrington
The short answer

Your first delivery depends on when you sign up relative to our cut-off times. We require three days between your order being confirmed and the delivery day so we can source the right quantities of ingredients for prep and avoid unnecessary food wastage. If you sign up before midday on Thursday, you’ll qualify for a Sunday delivery that same week. Sign-ups completed before Sunday at midday qualify for a Wednesday delivery.

We cook each week’s meals to order, so we need a three-day lead time between sign-up and delivery. After signing up, your account will show your scheduled first delivery — typically the next available Sunday or Wednesday that gives us enough lead time.

If you’d like a specific start date, contact us before signing up and we’ll let you know what’s possible.

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Can I place a single order, or do I have to subscribe?

Viva currently runs as a flexible subscription service rather than one-off orders. That said, there’s no minimum term and you can pause, skip, or cancel anytime from your account, so many customers use it quite flexibly around busy weeks, work, travel, or recovery.

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How is Viva different from other meal services like Hello Fresh?

Viva delivers fully prepared, ready-to-eat meals built around longevity - high in protein and fibre, made with whole ingredients, and portioned for the way you actually want to eat. Hello Fresh and similar kits send you raw ingredients and recipes to cook yourself. With Viva, your meals are cooked in our Jersey kitchen and arrive ready to heat. The focus is on long-term nutrition habits with as little friction as possible.

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How do I sign up to Viva?

Setting up your meal plan with Viva is very easy — you can sign up online in just a few minutes. Simply choose how many meals you’d like each week, set your dietary preferences, and select your first delivery date. We’ll take it from there! After ordering, you can log into your MyViva account at any time to change your meal selection or make adjustments to your plan. You can also skip or pause deliveries whenever needed.

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