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Billing And Payments

Why am I seeing two charges per week?

· By Colm Farrington
The short answer

You're on a split plan - deliveries on both Sunday and Wednesday - and each delivery is billed separately. Your total cost is the same as before; we just charge for each delivery on its own three-days-before-delivery schedule. Single-day customers still see one charge per week. The split layout makes pauses, skips, and refunds cleaner.

Your bank statement will show two lines per week instead of one. Each line corresponds to one delivery. The combined total is the same as our previous weekly billing.

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When am I charged for my delivery?

Payments are usually taken around three days before each delivery so we can source the right amount of ingredients for prep and avoid unnecessary food waste. For Sunday deliveries, payments are typically processed on Thursday mornings, and for Wednesday deliveries on Sundays.

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What happens if my payment fails?

We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.

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Can I use a voucher with my Viva subscription?

Yes. Enter your voucher code at checkout when you sign up - the discount will be applied to your subscription and shown on your receipt. Some vouchers apply to your first delivery only, some apply for a number of deliveries, and some apply on every delivery going forward. The receipt for each delivery shows exactly what discount was used.

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