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Billing And Payments

Will I get a receipt or invoice for each delivery?

· By Colm Farrington
The short answer

Yes. After each charge, we email a receipt that shows your delivery date, meals, any vouchers applied, and the total charged. You can also see a full history of every charge and every meal in your account. If you need a VAT invoice or a formatted receipt for expensing, get in touch and we'll send one over.

Receipts go to the email address on your account. If you’ve changed email, update it from your account settings so future receipts reach you.

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Billing And Payments

When am I charged for my delivery?

Payments are usually taken around three days before each delivery so we can source the right amount of ingredients for prep and avoid unnecessary food waste. For Sunday deliveries, payments are typically processed on Thursday mornings, and for Wednesday deliveries on Sundays.

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What happens if my payment fails?

We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.

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Why am I seeing two charges per week?

You're on a split plan - deliveries on both Sunday and Wednesday - and each delivery is billed separately. Your total cost is the same as before; we just charge for each delivery on its own three-days-before-delivery schedule. Single-day customers still see one charge per week. The split layout makes pauses, skips, and refunds cleaner.

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