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Billing And Payments

What happens if my payment fails?

· By Colm Farrington
The short answer

We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.

The cleanest fix is always to update your card from your account — that solves the failure for all future charges. The manual payment link only covers the specific delivery that failed.

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Why am I seeing two charges per week?

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Yes. Enter your voucher code at checkout when you sign up - the discount will be applied to your subscription and shown on your receipt. Some vouchers apply to your first delivery only, some apply for a number of deliveries, and some apply on every delivery going forward. The receipt for each delivery shows exactly what discount was used.

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