We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.
The cleanest fix is always to update your card from your account — that solves the failure for all future charges. The manual payment link only covers the specific delivery that failed.
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Best served chilled — no heating needed.
Allergens shown in bold. Prepared in a kitchen that also handles all major allergens. We cannot guarantee meals are free from allergen traces.
All Viva meals are high in protein. Meals marked with ‘Bone support’ are a source of Calcium, which is needed for the maintenance or normal bones and teeth. Meals marked ‘Gut Health’ are a source of fibre, which contributes to an increase in faecal bulk. Meals marked ‘Brain Health’ are a source of iron or zinc, which contribute to normal cognitive function. Meals marked ‘Heart Health’ are low in saturated fat. Replacing saturated fats with unsaturated fats in the diet contributes to the maintenance of normal blood cholesterol levels. All meals marked ‘Muscle & Strength’ are high in protein. Protein contributes to the maintenance of muscle mass. All meals marked ‘Immune Support’ are a source of Vitamin A or Vitamin C, which contribute to the normal function of the immune system. All meals marked ‘skin support’ are a source of Vitamin A, C, B2, B3, B7 or Zinc, which contribute to maintenance of normal skin. Meals marked ‘Energy & Vitality’ are a source of Vitamin B, Iron or Magnesium, which contribute to normal energy-yielding metabolism and help reduce tiredness and fatigue.