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Billing And Payments

What payment methods do you accept?

· By Colm Farrington
The short answer

We accept all major credit and debit cards, including Visa, Mastercard and American Express, through our secure payment provider CityPay.

If you need to use a different payment method for a specific reason, get in touch — we can sometimes make exceptions for one-off scenarios.

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Billing And Payments

When am I charged for my delivery?

Payments are usually taken around three days before each delivery so we can source the right amount of ingredients for prep and avoid unnecessary food waste. For Sunday deliveries, payments are typically processed on Thursday mornings, and for Wednesday deliveries on Sundays.

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Billing And Payments

What happens if my payment fails?

We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.

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Billing And Payments

Why am I seeing two charges per week?

You're on a split plan - deliveries on both Sunday and Wednesday - and each delivery is billed separately. Your total cost is the same as before; we just charge for each delivery on its own three-days-before-delivery schedule. Single-day customers still see one charge per week. The split layout makes pauses, skips, and refunds cleaner.

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