Plans And Pricing

I requested a pause or skip – when does it take effect?

· By Colm Farrington
The short answer

Your account updates immediately and you'll see the change reflected. Behind the scenes, the change can take up to 48 hours to fully process. Important: if a delivery has already passed its three-day cut-off, that delivery will still be sent - pauses and skips only stop deliveries that haven't been locked in yet.

If your pause or skip needs to apply to a delivery that’s already past cut-off, email us as quickly as possible and we’ll see if we can stop it. After the kitchen locks the order (around 1pm on cut-off day), we can’t always pull it back.

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