Yes - no minimum term, no cancellation fee. Cancel from your account and your subscription ends at the end of your current delivery cycle (so you'll still receive any delivery that's already been billed). If you change your mind, you can reactivate later - your account, preferences, and meal history stay in place.
Yes. You can change how many meals you get from your account - the change takes effect from your next delivery, and the system will show you the new price before you confirm. Switching between single-day and split (twice-weekly) plans is an admin-mediated change for now - email us at hello@viva.je and we'll arrange it for your next cycle.
Skipping is for a specific period - "no deliveries from 1 May to 15 May" or "skip next Wednesday". You set start and end dates, and your normal deliveries resume after. Pausing is open-ended - your subscription goes on hold with no deliveries and no charges until you reactivate. Use Skip for holidays; use Pause if you don't know when you're coming back.
Skip a single delivery with the Skip button under it in My Viva, or set a pause for a date range or until you come back from Your plan. Both are free and respect the 12:00 cut-off.
Yes. If your pause hasn't started yet, you can cancel it from your account before it takes effect. If your subscription is already paused, you can reactivate it from the same screen - your next delivery will be the next available Sunday or Wednesday that respects the three-day lead time. No need to email us unless something's stuck.
Meal-count changes apply from your next delivery, not the current one. If you've already passed the cut-off for the upcoming delivery, your current count stays for that one and the new count kicks in from the delivery after. Your account shows the price preview and the effective date before you confirm.
A pause or skip applies to any delivery that hasn't reached its cut-off (12:00, three days before delivery). Deliveries already past cut-off still go ahead.
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Best served chilled — no heating needed.
Allergens shown in bold. Prepared in a kitchen that also handles all major allergens. We cannot guarantee meals are free from allergen traces.
All Viva meals are high in protein. Meals marked with ‘Bone support’ are a source of Calcium, which is needed for the maintenance or normal bones and teeth. Meals marked ‘Gut Health’ are a source of fibre, which contributes to an increase in faecal bulk. Meals marked ‘Brain Health’ are a source of iron or zinc, which contribute to normal cognitive function. Meals marked ‘Heart Health’ are low in saturated fat. Replacing saturated fats with unsaturated fats in the diet contributes to the maintenance of normal blood cholesterol levels. All meals marked ‘Muscle & Strength’ are high in protein. Protein contributes to the maintenance of muscle mass. All meals marked ‘Immune Support’ are a source of Vitamin A or Vitamin C, which contribute to the normal function of the immune system. All meals marked ‘skin support’ are a source of Vitamin A, C, B2, B3, B7 or Zinc, which contribute to maintenance of normal skin. Meals marked ‘Energy & Vitality’ are a source of Vitamin B, Iron or Magnesium, which contribute to normal energy-yielding metabolism and help reduce tiredness and fatigue.