Account

Why can’t I change my meals?

· By Colm Farrington
The short answer

If a delivery is locked, you've passed its cut-off: 12:00, three days before delivery. The kitchen has started on it. You can still change any later delivery, or email hello@viva.je for a last-minute change and we'll do what we can.

Changes close at 12:00, three days before each delivery: midday Thursday for a Sunday box, midday Sunday for a Wednesday box. Each delivery in My Viva shows its own cut-off under the date.

After the cut-off the delivery is locked while we order ingredients and cook. You can still change any later delivery. If you need a last-minute change, email hello@viva.je and we’ll do what we can.

Was this answer helpful?
Still stuck? Email us and a real person replies, usually the same day. Email us

More from account

See all →

Still need help? We're here.

If you didn't find your answer, drop us a line.