15 answers · category

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Why is there a meal outside my preferences in my delivery?

A meal carried over from an earlier week, or chosen before you changed your filters, can stay in a delivery. It shows a grey ⓘ line saying why. Swap it with the gold button, or Auto-pick replaces it.

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What do the chips under a meal mean?

Your pick: you chose it. Pinned: it comes every week. You love this / You like this: picked from your ratings. New to try: something you haven't had. Matches your preferences: picked from your filters.

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What is Auto-pick and how does it choose my meals?

Auto-pick fills each delivery for you before the cut-off: pinned meals first, then meals you love, then like, then a few new, never anything you dislike or have filtered out. You can still swap any meal.

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How do I turn Auto-pick on or off?

Open the menu, tap Auto-pick and use the switch at the top. The Edit link in the "Auto-pick is on" strip under each delivery opens the same place.

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How does the weekly mix work?

The bar in Auto-pick splits your week's meals into pinned, loved, liked and new to you. Drag a handle, tap a section, or pick a preset; we spread the mix across your deliveries.

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What are pinned meals?

A pinned meal comes every week, on a set day or any day, at the size you choose. Pinned meals count towards your week; Auto-pick picks the rest. Set them under Auto-pick → Pinned meals.

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How do ratings work (Love, Like, Dislike)?

Rate any meal Love, Like or Dislike in Meal preferences → Ratings, on the Rate meals page, or on a past delivery. Loved meals are picked first, liked next; a disliked meal is never picked.

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Can I rate meals I’ve already had?

Yes. Open a past delivery in My Viva and use the Love / Like / Dislike pills under each meal. After a delivery, "How were these meals?" at the top of My Viva lists what you haven't rated.

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What happens when I dislike a meal?

We never pick it again, it's unpinned, and if Auto-pick had put it in an upcoming delivery we replace it. You can tell us why, and that goes to the kitchen.

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What’s the difference between Shuffle and Auto-pick?

Shuffle refills one delivery now, from your preferences and ratings, with Undo. Auto-pick does that for every delivery as it opens, following your weekly mix and pinned meals.

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