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Plans And Pricing

Can I cancel my subscription anytime?

· By Colm Farrington
The short answer

Yes - no minimum term, no cancellation fee. Cancel from your account and your subscription ends at the end of your current delivery cycle (so you'll still receive any delivery that's already been billed). If you change your mind, you can reactivate later - your account, preferences, and meal history stay in place.

If you’ve cancelled and want to come back, log in and reactivate from your account dashboard. If your account’s been inactive for a while and the option isn’t showing, email us at hello@viva.je and we’ll sort it.

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Plans And Pricing

Can I pause or skip a week?

Yes - both, and the difference matters. Skip a single delivery (or a few) if you're away or want a break. Pause your whole subscription indefinitely if you want a longer break with no charges and no deliveries until you're ready to come back. Both are done from your account; both are free; both respect the three-day cut-off (deliveries already locked in will still ship).

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Plans And Pricing

Can I change my meal count or switch plans?

Yes. You can change how many meals you get from your account - the change takes effect from your next delivery, and the system will show you the new price before you confirm. Switching between single-day and split (twice-weekly) plans is an admin-mediated change for now - email us at hello@viva.je and we'll arrange it for your next cycle.

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Plans And Pricing

What’s the difference between pausing and skipping?

Skipping is for a specific period - "no deliveries from 1 May to 15 May" or "skip next Wednesday". You set start and end dates, and your normal deliveries resume after. Pausing is open-ended - your subscription goes on hold with no deliveries and no charges until you reactivate. Use Skip for holidays; use Pause if you don't know when you're coming back.

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hello@viva.je