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Plans And Pricing

Can I change my meal count or switch plans?

· By Colm Farrington
The short answer

Yes. You can change how many meals you get from your account - the change takes effect from your next delivery, and the system will show you the new price before you confirm. Switching between single-day and split (twice-weekly) plans is an admin-mediated change for now - email us at hello@viva.je and we'll arrange it for your next cycle.

Meal count

Self-service from your account. New count and price preview before you confirm. Effective from the next delivery cycle.

Switching between single-day and split

Currently an email-us process so we can talk through what works for you. We’re working on making this self-service in a future update.

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Plans And Pricing

Can I pause or skip a week?

Yes - both, and the difference matters. Skip a single delivery (or a few) if you're away or want a break. Pause your whole subscription indefinitely if you want a longer break with no charges and no deliveries until you're ready to come back. Both are done from your account; both are free; both respect the three-day cut-off (deliveries already locked in will still ship).

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Can I cancel my subscription anytime?

Yes - no minimum term, no cancellation fee. Cancel from your account and your subscription ends at the end of your current delivery cycle (so you'll still receive any delivery that's already been billed). If you change your mind, you can reactivate later - your account, preferences, and meal history stay in place.

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What’s the difference between pausing and skipping?

Skipping is for a specific period - "no deliveries from 1 May to 15 May" or "skip next Wednesday". You set start and end dates, and your normal deliveries resume after. Pausing is open-ended - your subscription goes on hold with no deliveries and no charges until you reactivate. Use Skip for holidays; use Pause if you don't know when you're coming back.

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