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What if I’m not home when you deliver?

· By Colm Farrington
The short answer

You don't need to be home. Tell us a safe place at checkout - porch, side gate, behind a bin - and our driver will leave your box there. The box is insulated and meals are chilled, so they're fine left out for a few hours. If you don't have a safe spot, message us before delivery and we'll arrange an alternative.

Delivery notes are saved on your account and apply to every delivery. You can update them any time. Our driver will follow whatever instructions you’ve left.

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Delivery

When do you deliver?

We deliver twice a week - Sundays and Wednesdays. You can choose one delivery day or both. Deliveries arrive between noon and 8pm on your chosen day. You don't need to be home; we can leave the box in a safe spot if you tell us where.

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What’s the deadline to change my upcoming order?

You can change, skip, or pause your upcoming delivery up to three days before it arrives. The exact cut-off is midnight on the Thursday before a Sunday delivery, or midnight on the Sunday before a Wednesday delivery. After that, your order is locked in while we finalise ingredients and prepare your box.

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Can I skip a delivery without cancelling my plan?

Yes. Log into your account and choose Skip on the delivery you want to miss. As long as you do it before the cut-off (three days before delivery), you won't be charged and nothing gets sent. Your next delivery after the skip carries on as normal. You can also skip multiple weeks in a row.

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