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Why can’t I change my meals?

· By Colm Farrington
The short answer

If meal selection is locked, you've passed the three-day cut-off for that delivery. The kitchen has started preparing your meals based on the selection you had at that point. You can still change meals for any future delivery - open the menu and pick a different delivery date. If you need a last-minute change, email us at hello@viva.je and we'll do what we can.

The cut-off is midnight three days before your delivery: midnight Thursday for a Sunday delivery, midnight Sunday for a Wednesday delivery.

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Account

How do I change my meals?

Log into your account and go to My Meals. You'll see your upcoming delivery with each meal slot - tap any slot to swap it for a different meal from the menu. Changes save automatically. You can change meals up to three days before delivery. After that, your selection is locked.

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Account

How do I update my payment card?

You can log into your MyViva account and click on “Update My Card Details”. This will securely redirect you to our payment processor, CityPay, where you can update your payment information. We never see or store your card details directly.

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Account

How do I change a meal from Regular to Large (or vice versa)?

On your meal selection page, tap the size toggle on the meal you want to change. Each Large meal counts as one of your weekly meal slots but with bigger portions. You can mix Regular and Large within a single delivery - pick whichever combination fits your week. Size choices respect the three-day cut-off, same as meal swaps.

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hello@viva.je