We'll retry the charge a few times the same morning. If all retries fail, we'll email you a manual payment link by mid-morning. Pay before midday and we'll do everything we can to keep your delivery on schedule. Pay later than midday and we'll get in touch about your options - adding you to the next delivery, issuing a credit, or refunding the charge. Updating your card prevents this happening for future deliveries.
Yes - no minimum term, no cancellation fee. Cancel from your account and your subscription ends at the end of your current delivery cycle (so you'll still receive any delivery that's already been billed). If you change your mind, you can reactivate later - your account, preferences, and meal history stay in place.
Yes. You can change how many meals you get from your account - the change takes effect from your next delivery, and the system will show you the new price before you confirm. Switching between single-day and split (twice-weekly) plans is an admin-mediated change for now - email us at hello@viva.je and we'll arrange it for your next cycle.
Skipping is for a specific period - "no deliveries from 1 May to 15 May" or "skip next Wednesday". You set start and end dates, and your normal deliveries resume after. Pausing is open-ended - your subscription goes on hold with no deliveries and no charges until you reactivate. Use Skip for holidays; use Pause if you don't know when you're coming back.
You don't need to be home. Tell us a safe place at checkout - porch, side gate, behind a bin - and our driver will leave your box there. The box is insulated and meals are chilled, so they're fine left out for a few hours. If you don't have a safe spot, message us before delivery and we'll arrange an alternative.
Best served chilled — no heating needed.
Allergens shown in bold. Prepared in a kitchen that also handles all major allergens. We cannot guarantee meals are free from allergen traces.
All Viva meals are high in protein. Meals marked with ‘Bone support’ are a source of Calcium, which is needed for the maintenance or normal bones and teeth. Meals marked ‘Gut Health’ are a source of fibre, which contributes to an increase in faecal bulk. Meals marked ‘Brain Health’ are a source of iron or zinc, which contribute to normal cognitive function. Meals marked ‘Heart Health’ are low in saturated fat. Replacing saturated fats with unsaturated fats in the diet contributes to the maintenance of normal blood cholesterol levels. All meals marked ‘Muscle & Strength’ are high in protein. Protein contributes to the maintenance of muscle mass. All meals marked ‘Immune Support’ are a source of Vitamin A or Vitamin C, which contribute to the normal function of the immune system. All meals marked ‘skin support’ are a source of Vitamin A, C, B2, B3, B7 or Zinc, which contribute to maintenance of normal skin. Meals marked ‘Energy & Vitality’ are a source of Vitamin B, Iron or Magnesium, which contribute to normal energy-yielding metabolism and help reduce tiredness and fatigue.