6 answers · category

Self Service.

What is Auto-pick and how does it choose my meals?

Auto-pick fills each delivery for you before the cut-off: pinned meals first, then meals you love, then like, then a few new, never anything you dislike or have filtered out. You can still swap any meal.

Read answer →

How do I turn Auto-pick on or off?

Open the menu, tap Auto-pick and use the switch at the top. The Edit link in the "Auto-pick is on" strip under each delivery opens the same place.

Read answer →

How do ratings work (Love, Like, Dislike)?

Rate any meal Love, Like or Dislike in Meal preferences → Ratings, on the Rate meals page, or on a past delivery. Loved meals are picked first, liked next; a disliked meal is never picked.

Read answer →

I paused by mistake – can I undo it?

Yes. If your pause hasn't started yet, you can cancel it from your account before it takes effect. If your subscription is already paused, you can reactivate it from the same screen - your next delivery will be the next available Sunday or Wednesday that respects the three-day lead time. No need to email us unless something's stuck.

Read answer →

How do I change my meals?

Open My Viva, pick the delivery, and tap the gold swap button on any meal to change the dish or its size. Shuffle refills the whole delivery from your preferences; Auto-pick does it for every delivery.

Read answer →

How do I change a meal from Regular to Large (or vice versa)?

Tap the gold swap button on the meal and choose a size: Regular, Large (+£2), Protein+ (+£2) or Large Protein+ (+£4). The price shows before you confirm and applies to that delivery onwards.

Read answer →

Still need help? We're here.

If you didn't find your answer, drop us a line.