4 answers · category

Skip.

What’s the difference between pausing and skipping?

Skipping is for a specific period - "no deliveries from 1 May to 15 May" or "skip next Wednesday". You set start and end dates, and your normal deliveries resume after. Pausing is open-ended - your subscription goes on hold with no deliveries and no charges until you reactivate. Use Skip for holidays; use Pause if you don't know when you're coming back.

Read answer →

Can I pause or skip a week?

Yes - both, and the difference matters. Skip a single delivery (or a few) if you're away or want a break. Pause your whole subscription indefinitely if you want a longer break with no charges and no deliveries until you're ready to come back. Both are done from your account; both are free; both respect the three-day cut-off (deliveries already locked in will still ship).

Read answer →

Can I skip a delivery without cancelling my plan?

Yes. Log into your account and choose Skip on the delivery you want to miss. As long as you do it before the cut-off (three days before delivery), you won't be charged and nothing gets sent. Your next delivery after the skip carries on as normal. You can also skip multiple weeks in a row.

Read answer →

I requested a pause or skip – when does it take effect?

Your account updates immediately and you'll see the change reflected. Behind the scenes, the change can take up to 48 hours to fully process. Important: if a delivery has already passed its three-day cut-off, that delivery will still be sent - pauses and skips only stop deliveries that haven't been locked in yet.

Read answer →

Still need help? We're here.

If you didn't find your answer, drop us a line.